Refund policy

1. General Policy

At Dado’s Oil, we provide natural, herbal, and processed oil products. Due to the sensitive nature of these products, we follow a strict return and refund policy.

By placing an order, you agree to all the terms mentioned below.

2. No Return on Opened or Used Products

We have a strict no return and no refund policy on:

  • Opened products
  • Used products
  • Products with broken seals

Once a product is opened, it cannot be returned or refunded under any condition.

3. Return Eligibility (Limited Cases Only)

Returns are only accepted if:

  • You received the wrong product, OR
  • The product was damaged at the time of delivery

Conditions:

  • Report within 24 hours of delivery
  • Provide photo/video proof
  • Product must be unused and in original packaging

4. Natural Product Disclaimer

Our products include natural and herbal oils, some of which are boiled or freshly prepared.

Because of this:

  • Smell, color, or texture may change over time
  • Small particles or droplets may appear

These are natural characteristics, not defects.

5. Shelf Life & Storage Responsibility

Shelf life of our products is typically:

  • 3 to 6 months

Customers must:

  • Store in a cool and dry place
  • Keep away from sunlight, heat, and water

We are not responsible if:

  • Smell changes over time
  • Water enters the product
  • Product is stored improperly

6. No Refund for Natural Changes or Misuse

Refunds will NOT be provided for:

  • Change in smell after time
  • Color or texture changes
  • Oil separation or particles
  • Damage caused by water, heat, or improper storage

7. No Exchange on Customer Preference

We do not accept returns or exchanges if:

  • You don’t like the product
  • Results are not as expected
  • You change your mind

8. Medical & Skin Sensitivity Disclaimer

Our products are made from natural and herbal ingredients, but results may vary from person to person.

  • Some users may experience skin sensitivity, irritation, or allergic reactions
  • This depends on individual skin type or allergies

We recommend doing a patch test before full use.

Dado’s Oil is not responsible for any skin or health-related reactions. All products are used at your own risk.

9. No Medical Guarantee

Our products are not medical treatments and are not guaranteed to cure any condition.

10. Refund Process (If Approved)

If your claim is approved:

  • Refund or replacement will be processed within 5–7 working days
  • The decision of Dado’s Oil will be final

11. Final Agreement

By purchasing from Dado’s Oil, you confirm that:

  • You understand the nature of oil and herbal products
  • You accept all risks related to usage and storage
  • You agree to this policy

12. Contact Information

For complaints or support (within 24 hours):

Email: dadosoil.info@gmail.com